Information We Collect
We collect the following types of information from our customers:
Personal Information:
- Full name
- Email address
- Phone number
- Home or business address
Financial Information:
- Bank account number
- Credit card information for payment processing
Technical Information:
- IP address
- Browser type
- Operating system
- Details of websites visited prior to accessing our site
Behavioral Information:
- Service usage patterns
- Website visit statistics
- Feedback and other interactions with our services
How We Use Your Information
We use your information for the following purposes:
- Service Provision: To process orders, manage accounts, and provide customer support.
- Service Improvement: To analyze data for enhancing user experience, developing new products and services.
- Notifications: To inform you about changes in services, promotional offers, or significant events.
- Security: To detect and prevent fraudulent activities, and to protect the system and your information.
Information Sharing
We are committed to not selling, trading, or sharing your personal information with third parties without your consent, except in the following cases:
- Service Partners: We may share information with partners to enhance service quality, but they will use the information solely for the purposes we have specified.
- Legal Requirements: When required by authorities or in accordance with legal regulations.
- Protection of Interests: To protect the rights and assets of WENOVATE, our customers, and the public.
Information Security
We implement technical and organizational security measures to protect your personal information from unauthorized access, loss, or improper disclosure. These measures include data encryption, access control, and employee training on information security.
Customer Rights
Customers have the right to:
- Access Information: Request access to personal information we hold.
Edit Information: Request correction or updating of inaccurate personal information. - Delete Information: Request deletion of personal information when it is no longer necessary for the purpose for which it was collected.
- Restrict Processing: Request that we stop or limit processing of your personal information in certain circumstances.
Cookie Policy
Our website uses cookies to enhance the user experience. Cookies are small files stored on your device when you visit the website. We use cookies to collect information about browsing activity, store personal preferences, and deliver content tailored to your interests.
Links to Other Websites
Our website may contain links to other websites. This privacy policy applies only to the WENOVATE website, and we are not responsible for the content or privacy practices of other websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Changes to the Privacy Policy
We may update this privacy policy to reflect changes in our practices or new legal requirements. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to periodically review this policy to stay informed of the latest updates.
Contact
If you have any questions regarding this privacy policy or how we handle your personal information, please contact us at:
- Phone: +84 932 146 983
- Email: [email protected]
- Address: No. 8, Street No. 6, Cityland Park Hills, Ward 10, Go Vap District, Ho Chi Minh City
We are always available to address any concerns you may have regarding this privacy policy.
Commitment
WENOVATE is committed to protecting the privacy and security of our customers’ personal information. We believe that safeguarding information is not only a legal obligation but also a crucial aspect of building and maintaining customer trust in our services.
Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When the information is no longer needed, we will delete or anonymize it following secure processes.
Customer Responsibilities
Customers are responsible for providing accurate information and updating it when changes occur. We are not liable for any loss or damage arising from the provision of inaccurate or incomplete information.
Age Requirements
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental or guardian consent, we will promptly delete that information.
General Provisions
This privacy policy is governed by Vietnamese law. Any disputes arising from or related to this policy will be resolved by the competent courts in Vietnam.
Conclusion
We understand that protecting personal information is crucial to maintaining customer trust and satisfaction. WENOVATE is committed to adhering to the highest standards of security and will continue to strive to protect your personal information to the best of our ability. If you have any questions or concerns regarding this privacy policy, please contact us for assistance.
Thank you for your trust and support!
